Dimplex Indoor Fireplace DF3015 User Manual

PRACTICAL USER’S GUIDE  
FOR THE DIMPLEX MULTIFIRE™  
ELECTRIC FIREPLACE  
MODEL NUMBER:  
DF3015  
Quality checked by:  
Serial Number _________________  
Model Number _________________  
CAT Number __________________  
Valued Customer,  
We are pleased that you have chosen to purchase an electric fireplace  
manufactured by Dimplex North America Ltd.Over the years, valuable  
memories will occur around the warmth and comfort of your hearth. Thank you  
for allowing our product to be the backdrop for those special moments.  
7207500100REV05  
 
IMPORTANT INSTRUCTIONS  
SAVE THESE INSTRUCTIONS  
PLEASE RETAIN THIS USER’S GUIDE FOR FUTURE REFERENCE  
When using electrical appliances, basic precautions should always be followed to reduce the  
risk of fire, electric shock, and injury to persons, including the following:  
1. Read all instructions before using the electric fireplace.  
2. The heater is hot when in use. To avoid burns, do not let bare skin touch hot  
surfaces. The trim around the heater outlet becomes hot during heater operation. Keep  
combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains  
at least 3 feet (0.9m) from the front of the unit.  
3. Extreme caution is necessary when any heater is used by or near children or invalids  
and whenever the unit is left operating and unattended.  
4. Always unplug the electric fireplace when not in use.  
5. Do not operate any unit with a damaged cord or plug, or if the heater has malfunctioned,  
or if the electric fireplace has been dropped or damaged in any manner. Return heater  
to authorized service facility for examination, electrical or mechanical adjustment, or  
repair.  
6. Do not use outdoors.  
7. The electric fireplace is not intended for use in bathrooms, laundry areas and similar  
indoor locations. Never locate heater where it may fall into a bathtub or other water  
container.  
8. Do not run the cord under carpeting. Do not cover cord with throw rugs, runners, or the  
like. Arrange cord away from traffic area and where it will not be tripped over.  
9. To disconnect the unit, turn the controls off, then remove the plug from the outlet.  
10.Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this  
may cause an electric shock or fire, or damage to the heater.  
11.To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use  
on soft surfaces, like a bed, where openings may become blocked.  
12.All electrical heaters have hot and arcing or sparking parts inside. Do not use in areas  
where gasoline, paint, or flammable liquids are used or stored or where the unit will be  
exposed to flammable vapors.  
13.Do not modify the electric fireplace. Use it only as described in this manual. Any other  
use not recommended by the manufacturer may cause fire, electric shock or injury to  
persons.  
14.Avoid the use of an extension cord. Extension cords may overheat and cause a risk of  
fire. If you must use an extension cord, the cord must be No. 16 AWG minimum size  
and rated no less than 1875 watts.  
15.Do not burn wood or other materials in the electric fireplace.  
16.Do not strike the fireplace glass.  
17.Always use a certified electrician should new circuits or outlets be required.  
18.Always use properly grounded, fused and polarized outlets.  
19.Disconnect all power supply before performing any cleaning, maintenance or relocation  
of the unit.  
20. When transporting or storing the unit and cord, keep in a dry place, free from excessive  
vibration and store so as to avoid damage.  
NOTE: Procedures and techniques that are considered important enough to emphasize.  
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to  
the equipment.  
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to  
the risk of fire, serious injury, illness or death.  
1
 
IMPORTANT INSTRUCTIONS  
If you have any questions regarding our products please have the product model and serial  
numbers available upon calling Dimplex customer service or technical support. To locate the  
model and serial number labels see below. Record the Model number, Serial number, and  
CAT number on the front cover of this manual for future reference.  
Model Number  
Serial Number  
Model Number  
Serial Number  
Serial Number  
Model Number  
Firebox  
Carton  
2
 
NOTE 1  
A 15amp, 120 volt circuit is required. A dedicated circuit is preferred but not essential in all  
cases. A dedicated circuit will be required if, after installation, the circuit breaker trips or fuse  
blows on a regular basis when the heater is operating. Additional appliances on the same  
circuit may exceed the current rating of the circuit breaker.  
WARNING  
Ensure the power cord is not installed so that it is pinched or against a sharp edge and ensure  
that the power cord is stored or secured to avoid tripping or snagging to reduce the risk of fire,  
electric shock or injury to persons.  
Construction and electrical outlet wiring must comply with local building codes and other  
applicable regulations to reduce the risk of fire, electric shock and injury to persons.  
Do not attempt to wire your own new outlets or circuits. To reduce the risk of fire, electric  
shock or injury to persons, always use a licensed electrician.  
SITE SELECTION AND PREPARATION  
This section provides instructions for selecting a location and preparing the site to install the  
fireplace into your Dimplex mantel surround.  
1. Select a suitable location that is not susceptible to moisture and is away from drapes,  
furniture and high traffic.  
2. For ease of electrical hook up you may wish to locate the fireplace near an existing  
outlet. (refer to NOTE 1)  
3. Store the fireplace in a safe dry and dust free location.  
NOTE  
The dimensions of the fireplace are 30 1/4”wide X 25 1/2” high X 10 1/2” deep. The viewing  
area is 30 1/8” wide and 20 1/8” high. The fireplace does not require any additional venting.  
3
 
FIREPLACE INSTALLATION  
1. Install the fireplace assembly into the mantel. (refer to mantel assembly instructions)  
NOTE 1  
A 15 AMP, 120 VOLT circuit is required. A dedicated circuit is preferred but not essential in  
all cases. A dedicated circuit will be required if, after installation, the circuit breaker trips or  
fuse blows on a regular basis when the heater is operating. Additional appliances on the  
same circuit may exceed the current rating of the circuit breaker.  
IMPORTANT  
If not using a Dimplex mantel, the fireplace must be installed in an enclosure with the  
following MINIMUM internal/opening dimensions.  
NEW WALL CONSTRUCTION  
1. Select a suitable location that is not susceptible to moisture and is away from drapes,  
furniture and high traffic.  
2. Place the fireplace in the desired location to see how it will look in the room.  
3. Mark the desired location on the floor and store the fireplace in a safe, dry and dust free  
location.  
4. Use studs to frame an opening of 30 ½” wide X 25 ¾” high X 11 ¾” deep.  
Option #1-The power cord can be lead from behind the trim and along the wall to an outlet  
near the fireplace.  
Option #2-A new outlet can be installed inside the new frame construction.  
Plug the unit into a 15Amp/120Volt outlet. If the cord does not reach, you may use an  
extension cord rated for a minimum of 1875 watts.  
4
 
CAUTION  
Clearance for air circulation beneath the fireplace insert is provided by three rubber feet.  
DO NOT INSTALL THE FIREPLACE INSERT DIRECTLY ON CARPET OR SIMILAR  
SURFACES WHICH MAY RESTRICT AIR CIRCULATION. If installing the fireplace in a  
carpeted area, place a one-piece, solid, flat surface under the fireplace insert. Ensure that all  
three of the insert’s feet rest securely on this surface.  
OPERATION  
ELECTRIC FIREPLACE MANUAL CONTROL  
The manual controls for the fireplace are located in the lower right hand corner.  
A. Main On/Off Switch  
Supplies power to the 3 position manual control switch.  
B. 3 Position Manual Control Switch  
Remote (right position): The unit is operated with the remote control.  
Flame (center position): The flame effect is turned ON.  
Flame & Heat (left position): The flame effect and heater are turned ON simultaneously.  
When the manual control is in the Flame & Heat position the heater does not run on the  
remote operated thermostat.  
NOTE  
When the manual control switch is in the Flame and Flame & Heat positions, the fireplace  
unit will not operate with the remote control.  
3 Position  
Manual  
Control  
Main  
On/Off  
Switch  
Initialization  
Button  
FIGURE 2  
5
 
RESETTING THE TEMPERATURE CUTOFF SWITCH  
Should the heater overheat, an automatic switch will turn the heater off and it will not come  
back on without being reset. The temperature cutoff switch can be reset by unplugging the  
unit, waiting 5 minutes and plugging the unit back in.  
CAUTION  
If you need to continuously reset the heater, unplug the unit and call Dimplex North America  
Limited at 1-800-668-6663 and press 4 for technical support. Please have your model and  
serial number ready when calling.  
REMOTE CONTROL  
The remote control has a range of approximately 50 ft. (15.25m), it does not have to be  
pointed at the fireplace and can pass through most obstacles (including walls). It is supplied  
with 243 independent frequencies to prevent interference with other units.  
BATTERY INSTALLATION  
1. Depress tab on the battery cover on the back of the remote transmitter and remove  
battery cover.  
2. Install 2 AAA batteries into the remote control. (included)  
3. Ensure child lock is in the “unlocked” position.  
4. Replace the battery cover.  
Batteries  
FIGURE 3  
NOTE  
When the “BAT” symbol is present on the remote control it is recommended to replace the  
batteries promptly, to maintain full functionality of the remote/fireplace. The remote transmitter  
has a battery backup time of only several hours.  
INITIALIZING THE REMOTE CONTROL  
1. Plug cord into 120 volt wall outlet.  
2. Ensure the Main On/Off switch located in the switch box on the fireplace in the lower  
right hand corner is in the  
ON position.  
3. Set the 3 position manual control to the Remote position (right position).  
4. Press and hold the initialization button on the unit.  
5. While holding the initialization button, press the flame/heat ON/OFF  
button or the  
Purifire™ ON/OFF  
6. Release the initialization button on the unit.  
7. Press the Flame/Heat On/Off button to turn the Flame/Heat function ON or press the  
Purifire™ On/Off button to turn the Purifire™ function ON.  
button on the remote control transmitter.  
6
 
FREQUENCY INTERFERENCE  
If the fireplace does not respond properly to the remote control, the remote operating  
frequency may have to be reset. The remote control can send another frequency code to the  
circuit board to eliminate interference.  
1. Simultaneously press the “SLEEP TIMER DOWN” button and the “PURIFIRE LOW  
SPEED” button on the remote control.  
2. “COD” will appear in place of the sleep timer digits.  
3. Release the “SLEEP TIMER DOWN” button and the “PURIFIRE LOW SPEED” button.  
4. Press the initialization button on the unit.  
5. press the  
button on the remote.  
Your remote will now have a different frequency communicating with the fireplace.  
REMOTE CONTROL FUNCTIONS  
Room Temperature  
Set Temperature  
Temperature Up  
Temperature  
Dimmer Up  
Down  
Dimmer  
Down  
Dimmer  
Flame Speed Up  
Flame Speed Control  
Sleep Timer Up  
Sleep Timer  
Flame Speed  
Down  
Sleep Timer  
Down  
Purifire Low  
Speed  
Batteries  
Purifire High Speed  
Purifire  
Flame & Heat  
On / Off  
Purifire On / Off  
Child Lock  
FIGURE 5  
FLAME/HEAT ON/OFF BUTTON  
Press the “Flame/Heat On/Off “button  
to turn the Flame/Heat function ON. When the “Set  
Temperature” is higher then the “Room Temperature” the heat will come on. To turn the  
heat off, lower the “Set Temperature” so that it’s setting is lower then the “Room  
Temperature”. The default temperature setting is 72°F (22°C).  
NOTE  
When using the remote control the heater runs on a thermostat. Press the “Temperature Up”  
or “Temperature Down” button to adjust the set temperature. Once the desired set  
temperature is reached the heater will turn OFF. The heater will cycle ON and OFF to  
maintain the desired set temperature.  
7
 
PURIFIRE ON/OFF BUTTON  
Press the “Purifire™ On/Off” button  
to turn the Purifire™ function ON. When the  
Purifire™ function is ON the Purifire™ symbol will flash. When off the symbol will be solid.  
The default setting for the Purifire™ is set at low speed. Press the “Purifire™ On/Off” button  
to turn the Purifire™ function OFF.  
NOTE  
To turn the Flame/Heat and Purifire™ “OFF” at the same time, press both  
control buttons  
simultaneously.  
SET TEMPERATURE  
1. Press Flame Heat On/Off” button to turn fireplace on.  
2. Press Temperature Up” to raise thermostat.  
3. Press Temperature Down” to lower thermostat.  
4. Press both “Temperature Up” and Temperature Down” to change °F to °C.  
FLAME SPEED  
1. Press the “Flame/Heat On/Off” button  
to turn the Flame/Heat ON.  
2. Press the “Flame Speed Up” to increase the speed of the flame.  
3. Press the “Flame Speed Down” to decrease the speed of the flame.  
LIGHT DIMMER  
1. Press the Flame/Heat button  
to turn the Flame/Heat ON.  
2. Repeatedly press the “Light Dimmer Up” or “Light Dimmer Down” button to decrease or  
increase the brightness of the upper lights.  
CHILD LOCK  
1. Depress tab on the battery cover on the back of the remote transmitter and remove the  
battery cover.  
2. Move Child Lock” tab to the right to lock the remote transmitter.  
3. Move Child Lock” tab back to the left to unlock the remote transmitter.  
4. Replace the battery cover.  
NOTE  
To temporarily unlock the remote transmitter press (in order) “Temperature Down” then  
Temperature Up” then “Dimmer Down”.  
When the remote transmitter’s backlight is illuminated the “Child Lock” is bypassed. When  
the backlight is off the “Child Lock” is re-activated.  
Unlocked  
Locked  
Figure 6  
Child Lock Switch  
8
 
PURIFIRE™  
The Purifire™ includes a high efficiency filter to help improve the quality of air.  
1. Press the  
button for the Purifire™ function.  
2. Press the “Purifire Low Speed” button or the “Purifire High Speed” button to select  
LOW or HIGH.  
3. Press the  
OFF.  
button to turn the Purifire™ ON, press the  
button to turn the Purifire™  
SLEEP TIMER  
The Sleep Timer automatically shuts off the fireplace after a preset time (from 30 minutes to 8  
hours).  
1. Press the Flame/Heat On/Off button to turn the fireplace ON.  
2. To set the sleep timer press the “Sleep Timer Up” button.  
3. Set the timer from 30 minutes through 8 hours.  
4.  
5. The fireplace will automatically turn OFF when the sleep timer reaches 0 minutes.  
6. The sleep timer can be cancelled at any time by pressing the “Sleep Timer Down”  
button repeatedly until the sleep timer displays “0”.  
WARNING  
Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire,  
electric shock or damage to persons.  
LIGHT BULB REPLACEMENT  
Allow at least 5 minutes for light bulbs to cool before touching bulbs to avoid accidental burning  
of skin.  
Light bulbs need to be replaced when you notice a dark section of the flame or when the clarity  
and detail of the log ember bed exterior disappears. There are four bulbs under the log set,  
which generate the flames and embers, and two bulbs above the log that illuminate the log  
exterior.  
LOWER LIGHT BULB REQUIREMENTS  
Quantity of 3 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 60 watt  
rating. Example: GE 60BC or Philips 60 CTC.  
DO NOT EXCEED 60 WATTS PER BULB  
HELPFUL HINTS  
It is a good idea to replace all light bulbs at one time if they are close to the end of their rated  
life. Group replacement will reduce the number of times you need to open the unit to replace  
light bulbs. Care must be taken when removing the logset as the logset contains LED’s and  
wires.  
9
 
To access the lower light bulb area:  
NOTE  
Figure 7  
Upper Light  
Pannel  
1. Slide fireplace out of mantel 2-3 inches.  
2. Remove 4 Phillips screws from the right side  
of trim.  
Upper  
Bulbs  
3. Slide glass to right side of fireplace to remove.  
4. Pull the front edge of the plastic ember bed or  
plastic grate up and forward until the rear tab  
releases from the ledge located at the bottom  
of the mirror.  
FIGURE 7  
IMPORTANT  
Only handle the logset by the  
emberbed.  
NOTE  
Logset  
Lower  
Bulbs  
Logset fits tightly into firebox, some  
force may be necessary to remove.  
5. Set logset in front of fireplace.  
6. Disconnect the logset LED wire harness  
from unit.  
Front  
Glass  
LED Wire  
Harness  
Trim  
7. Unscrew bulbs counter clockwise.  
8. Insert new bulbs.  
9. Reconnect the logset LED wire harness.  
10.Replace the logset by inserting the front edge of the  
fireplace and push down on the rear edge of the  
emberbed until it snaps into place. (Figure 8)  
NOTE  
Ensure the logset is installed tightly under the  
back ledge to prevent light leakage.  
11. Slide front glass back into position and attach trim.  
FIGURE 8  
UPPER LIGHT BULB REQUIREMENTS  
Quantity of 2 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 25 watt  
rating.  
DO NOT EXCEED 25 WATTS PER BULB  
To access the upper light bulb area:  
Figure 7  
1. Slide fireplace out of mantel 2-3 inches.  
2. Remove 4 Phillips screws from right side  
of trim.  
3. Remove trim.  
4. Slide glass to the right side of the fireplace  
to remove.  
5. Remove upper light panel.  
6. Upper bulbs located in the upper left and upper  
right corners of fireplace.  
7. Unscrew bulbs counter clockwise.  
Insert new bulbs.  
8. Re-install upper light bracket.  
Slide front glass back into position and attach trim.  
10  
 
PURIFIRE™ FILTER  
The Purifire™ filter supplied in your fireplace is reusable and washable. The filter should be  
cleaned or replaced on average once a year. To clean the filter gently tap filter on a hard  
surface to dislodge any loose dirt or debris, and then clean with water. No soap or cleaning  
products are recommended. The filter size is 20” X 10” X 1” rated at MERV 10. If using an  
after market filter follow the manufacturers recommended replacement instructions.  
To replace filter:  
1. Remove fireplace from mantel.  
2. Filter can be accessed from the top rear of the unit.  
3. Grasp filter and slide filter straight up.  
4. Replace or clean filter.  
NOTE  
If after market air filter is used ensure it is installed according to the manufacturers  
recommended instructions.  
Fireplace  
Air Filter  
FIGURE 9  
GLASS CLEANING  
The glass is cleaned in the factory during the assembly operation. During shipment,  
installation, handling, etc., the glass may collect dust particles; these can be removed by  
dusting lightly with a clean dry cloth.  
To remove fingerprints or other marks, the glass can be cleaned with a damp cloth. To  
prevent scratching, do not use abrasive cleaners or spray liquids on the glass surface.  
FIREPLACE SURFACE CLEANING  
Use a cloth dampened with warm water only to clean painted surfaces of the electric fireplace.  
Do not use abrasive cleaners.  
11  
 
FIVE YEAR LIMITED WARRANTY  
Products to which this limited warranty applies  
This limited warranty applies to the following model of your newly purchased Dimplex electric  
fireplace DF3015 and to newly purchased Dimplex fireplace surrounds (mantels) and trims.  
This limited warranty applies only to purchases made in any province of Canada except  
for Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the  
USA (and the District of Columbia) except for Hawaii and Alaska. This limited warranty  
applies to the original purchaser of the product only and is not transferable.  
Products excluded from this limited warranty  
Light bulbs and Purifire™ filters are not covered by this limited warranty and are the sole  
responsibility of the owner/purchaser. Products purchased in Yukon Territory, Nunavut,  
Northwest Territories, Hawaii, or Alaska are not covered by this limited warranty. Products  
purchased in these States, provinces, or territories are sold AS IS without warranty or  
condition of any kind (including, without limitation, any implied warranties or conditions of  
merchantability or fitness for a particular purpose) and the entire risk of as to the quality and  
performance of the products is with the purchaser, and in the event of a defect the purchaser  
assumes the entire cost of all necessary servicing or repair.  
What this limited warranty covers and for how long  
Products, other than fireplace surrounds (mantels) and trims, covered by this limited warranty  
have been tested and inspected prior to shipment. Subject to the provisions of this warranty,  
Dimplex warrants such products to be free from defects in material and workmanship for a  
period of 5 years from the date of the first purchase of such products as follows: (a) a repair or  
replacement warranty on defective products or parts, including in-home services, for the first 2  
years following the date of first purchase; and (b) thereafter, a replacement of parts warranty  
on defective products and parts (with no in-home services) for the 3 year period commencing  
on the second anniversary of first purchase and ending on the fifth anniversary of the date of  
first purchase.  
Dimplex fireplace surrounds (mantels) and trims covered by this limited warranty have been  
tested and inspected prior to shipment and, subject to the provisions of this warranty, Dimplex  
warrants such products to be free from defects in material and workmanship for a period of 1  
year from the date of first purchase of such products. Warranty services do not include in-  
home services.  
The above section is a summary only of your warranty rights. Please review the  
remaining provisions of this warranty for your specific rights.  
The limited 5 year warranty period for products other than fireplace surrounds (mantels) and  
trims and the limited 1 year warranty period for fireplace surrounds (mantels) and trims also  
applies to any implied warranties that may exist under applicable law. Some jurisdictions do  
not allow limitations on how long an implied warranty lasts, so the above limitation may not  
apply to the purchaser.  
12  
 
What this limited warranty does not cover  
This limited warranty does not apply to products that have been repaired (except by Dimplex or  
its authorized service representatives) or otherwise altered. This limited warranty does further  
not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation,  
improper maintenance or handling, or operation with an incorrect power source.  
What you must do to get service under this limited warranty  
Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex  
at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada  
N1R 7G8. Please have proof of purchase, catalogue/model and serial numbers available  
when calling. Limited warranty service requires a proof of purchase of the product.  
What Dimplex will do in the event of a defect  
In the event a product or part covered by this limited warranty is proven to be defective in  
material or workmanship during (i) the 5 year limited warranty period for products other than  
fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for  
surrounds (mantels) and trims, you have the following rights:  
Limited warranty service will be performed solely by dealers or service agents of  
Dimplex authorized to provide limited warranty services.  
For products (other than surrounds (mantels) and trims) for the period ending at  
midnight on the second anniversary of the date of first purchase, Dimplex will in its  
sole discretion either repair or replace such defective product or part without charge. If  
Dimplex is unable to repair or replace such product or part, or if repair or replacement is  
not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or  
replacement, choose to refund the purchase price for such product or part. This limited  
warranty entitles the purchaser to on-site or in-home warranty services. Accordingly,  
Dimplex will be responsible for all labour and transportation costs associated with the  
repair or replacement of the product or part except as follows: (i) charges may be levied  
for travel costs incurred to travel to the purchaser's site where the product is located if the  
purchaser's site is beyond 30 miles (48 km) from the closest service depot of Dimplex's  
dealer or service agent; and (ii) the purchaser is solely responsible for providing clear  
access to all serviceable parts of the product.  
For products (other than surrounds (mantels) and trims) for the period  
commencing at 12:01 a.m. on the day after the second anniversary of the first  
purchase and ending at midnight on the fifth anniversary of the date of first  
purchase, this limited warranty entitles the purchaser to replacement parts only without  
charge. If Dimplex is unable to replace such part, or if replacement is not commercially  
practicable or cannot be timely made, Dimplex may, in lieu of replacement, choose to  
refund the purchase price for such part. The purchaser shall not be entitled to on-site or  
in-home warranty services. The purchaser shall be responsible for all expenses incurred  
for the removal of the part and installation of the replacement part including, without  
limitation, all shipping costs and transportation costs to and from the authorized dealer's  
or service agent's place of business and all labour costs. Such costs shall not be the  
responsibility of Dimplex.  
13  
 
For surrounds (mantels) and trims for the period ending at midnight on the first  
anniversary of the date of first purchase, Dimplex will in its sole discretion either repair  
or replace such defective surrounds (mantels) and trims or part thereof without charge. If  
Dimplex is unable to repair or replace such product or part, or if repair or replacement is  
not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or  
replacement, choose to refund the purchase price for such product or part. The purchaser  
shall not be entitled to on-site or in-house services. The purchaser is responsible for all  
expenses incurred for repair or replacement of such product or part including, without  
limitation, all shipping costs and transportation costs to and from the authorized dealer's  
or service agent's business and all labour costs. Such costs shall not be the  
responsibility of Dimplex.  
On-site or in-home services not provided under this warranty may be performed at the  
purchaser's specific request and expense at Dimplex’s then-current rates for such  
services.  
What Dimplex and its dealers and service agents are also not responsible for:  
IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE  
TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT, OR  
ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY,  
CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN  
CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE  
PRODUCT, EVEN IF DIMPLEX OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE  
BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF  
SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL  
DIMPLEX, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT  
LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE  
PRODUCT.  
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF  
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR  
EXCLUSION MAY NOT APPLY TO THE PURCHASER.  
How State and Provincial law apply  
This limited warranty gives you specific legal rights, and you may also have other rights  
which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention  
on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of  
products covered by this limited warranty.  
1-888-DIMPLEX  
1-888-346-7539  
1367 Industrial Road  
Cambridge, Ontario  
Canada, N1R 7G8  
Approved for use in the United States and Canada  
14  
 

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