Instruction booklet
WASHING MACHINE
Contents
GB
Installation, 2-3-4-5
Unpacking and levelling
GB
Connecting the cold water and electricity supplies
Technical data
English,1
Description of the machine, 6-7
Control panel
Running a wash cycle,8
Programmes and options, 9
Table of Programmes
Wash options
Detergents and laundry, 10
Detergent
Preparing the laundry
Washing advice
Load-balancing system
AQXGF 149 PM
Precautions and tips, 11
General safety
Disposal
Opening the door manually
Care and maintenance, 12
Turning off the water and electricity supplies
Cleaning the machine
Cleaning the detergent dispenser
Drum maintenance
Cleaning the pump
Checking the water inlet hose
Troubleshooting, 13
Assistance, 14
1
Drainage Connection
• the supply voltage is included within the values i
ndicated on the Technical details table
(on the page 5);
GB
Connect the drain hose,
without kinking it, to a
draining duct or a stand
pipe situated between
65 and 100 cm from the
floor;
• the socket is compatible with the washing
machine's plug. If this is not the case, replace
the socket or the plug.
65 - 100 cm
Your appliance is now supplied with a 13 amp fused
plug it can be plugged into a 13 amp socket for
immediate use. Before using the appliance please
read the instructions below.
The drain hose may be
connected to an under-
sink trap. Before
WARNING - THIS APPLIANCE MUST BE EARTHED.
THE FOLLOWING OPERATIONS SHOULD BE CARRIED
OUT BY A QUALIFIED ELECTRICIAN.
connecting the drain
hose from the machine
ensure that any blanks
or removable ends have
been taken off the
spigot.
Replacing the fuse:
When replacing a faulty fuse, a 13 amp ASTA
approved fuse to BS 1362 should always be used,
and the fuse cover re-fitted. If the fuse cover is
lost, the plug must not be used until a replacement
is obtained.
Replacement fuse covers:
If it is placed over the
edge of a basin or sink
be sure the free end of
the hose should not be
underwater.
If a replacement fuse cover is fitted, it must be of
the correct colour as indicated by the coloured
marking or the colour that is embossed in words on
the base of the plug. Replacements can be obtained
directly from your nearest Service Depot.
Removing the plug:
If your appliance has a non-rewireable moulded plug
and you should wish to re-route the mains cable
through partitions, units etc., please ensure that
either:
! We advise against the use of hose extensions; in
case of absolute need, the extension must have
the same diameter as the original hose and must
not exceed 150 cm in length.
the plug is replaced by a fused 13 ampere re-
wearable plug bearing the BSI mark of approval.
or:
the mains cable is wired directly into a 13 amp cable
outlet, controlled by a switch, (in compliance with
BS 5733) which is accessible without moving the
appliance.
Ensure that if the drain hose is pushed into a
standpipe, that the end does not go down more
than 15cms (6 inches). If the hose is pushed down
too far, this may cause the machine to self -
syphon ie. continuously empty as it is filling.
Disposing of the plug:
Ensure that before disposing of the plug itself, you
make the pins unusable so that it cannot be
accidentally inserted into a socket.
Electric connection
Before plugging the appliance into the mains
socket, make sure that:
Instructions for connecting cable to an alternative
plug:
• the socket is earthed and in compliance with
the applicable law;
Important: the wires in the mains lead are coloured
in accordance with the following code:
Green & Yellow Earth
• the socket is able to sustain the appliance's
maximum power load indicated in the Technical
details table (on the page 5);
B l u e
B r o w n
Neutral
L i v e
3
As the colours of the wires in the lead may not
correspond with the coloured markings identifyng
the terminals in your plug, proceed as follows:
Connect Green & Yellow wire to terminal marked E
GB
or
or coloured Green or Green & Yellow.
Connect Brown wire to terminal marked L or
coloured Red.
Connect Blue wire to terminal marked N or
coloured Black.
If a 13 amp plug (BS 1363) is used it must be fitted
with a 13 amp fuse, either in the plug or adaptor or
at the distribution board.
If you are in any doubt the electrical supply to your
machine, consult a qualified electrician before use.
How to connect an alternative plug:
The wires in this mains lead are coloured in
accordance with the following code:
BLUE
BROWN
GREEN & YELLOW
NEUTRAL (N)
LIVE (L)
EARTH (E)
Disposing of the appliance:
When disposing of the appliance please remove
the plug by cutting the mains cable as close as
possible to the plug body and dispose of it as
described above.
GREEN &
YELLOW
13 ampere fuse
BROWN
CROSS-BAR
CORD GRIP
BLUE
! The washing machine should not be installed in an
outdoor environment, not even when the area is
sheltered, because it may be very dangerous to
leave it exposed to rain and thunderstorms.
! When the washing machine is installed, the mains
socket must be within easy reach.
! Do not use extensions or multiple sockets.
! The power supply cable must never be bent or
dangerously compressed.
! The power supply cable must only be replaced by
an authorised serviceman.
Warning! The company denies all liability if and
when these norms are not respected.
4
GB
Technical data
Model
AQXGF 149 PM
width 59.5 cm
height 85 cm
depth 64.5 cm
Dimensions
Capacity
from 1 to 9 kg
Electrical
please refer to the technical data
plate fixed to the machine
connections
maximum pressure 1 MPa (10 bar)
minimum pressure 0.05 MPa (0.5 bar)
drum capacity 62 litres
Water connections
Spin speed
up to 1400 rotations per minute
Energy rated
programmes
according to
regulation
WHITES programme;
temperature 60°C;
using a load of 9 kg.
EN 60456
This appliance conforms to the
following EC Directives:
- 89/336/EEC dated 03/05/89
(Electromagnetic Compatibility)
and subsequent modifications
- 2002/96/EC
- 2006/95/EC (Low Voltage)
5
Description of the machine
GB
CONTROL
PA N E L
D O O R
DOOR
HANDLE
KICK STRIP
ADJUSTABLE FEET
DOOR
DETERGENT
DISPENSER:
Always use the handle
to open the door (see
figure).
This is inside the
machine and may be
accessed by opening the
door.
For information relating
to detergents, please
refer to the chapter
entitled “Detergents
and laundry”.
1. pre-wash
compartment: use
powder detergent.
2. main wash
1
compartment: use
powder or liquid
2
detergent. If you intend
to use liquid detergent,
we recommend that it is
poured into the
compartment immediately before the wash cycle is
started.
compartment for additives: for fabric softener
or other liquid washing additives. Do not exceed the
maximum level indicated by the grille, and dilute
concentrated fabric softeners.
6
Control panel
GB
OPTION
buttons and
indicator
lights
WASH
CYCLE
PHASE
icons
START/PAUSE
button with indicator
light
PROGRAMME
knob
ON-OFF/CANCEL
button with indicator light
CHILD LOCK
button and
indicator light
ECO
indicator
TEMPERATURE
button
DELAY
TIMER
button
light
DOOR
LOCKED
indicator light
SPIN SPEED
button
ON-OFF/CANCEL button with indicator light
:
WASH CYCLE PHASE icons: these light up to
provide an indication of the progress of the wash
press the button briefly to switch the machine on or
off. The green indicator light shows that the machine
is switched on. To switch the washing machine off
during a wash cycle, press and hold the button for
approximately 2 seconds; pressing the button quickly
or accidentally will not switch the machine off.
If the machine is switched off during a wash cycle,
the programme will be cancelled.
cycle (Wash
The text
- Rinse
- Spin
- Pumpout
lights up when the cycle has finished.
).
START/PAUSE button with indicator light: when
the green indicator light flashes slowly, press the
button to start the wash cycle. When the cycle has
started, the indicator light is illuminated in a fixed
manner. To pause the wash cycle, press the button
again; the indicator light will turn orange and begin
PROGRAMME knob: this can be rotated in both
directions. To set a more suitable programme, please
refer to the “Table of Programmes”.
to flash again. If the “Door Locked”
indicator
light is off, the porthole door may be opened.
To restart the wash cycle from the point at which it
was interrupted, press the button again.
The knob is locked into position during the wash cycle.
TEMPERATURE button: press this button to
adjust the temperature; the value will be identified
by the display above (see “Running a wash cycle”).
DOOR LOCKED indicator light: this indicates
that the porthole door is locked. To open the door,
pause the wash cycle (see following page).
SPIN SPEED
button: press this button to
CHILD LOCK
button and indicator light: this is
adjust the spin value or to exclude this part of the
programme; the value will be identified by the
display above (see “Running a wash cycle”).
used to enable or disable the “Child lock” function,
by pressing the button for approximately 2
seconds. When the indicator light is illuminated, the
control panel is locked. This avoids accidental
changes being made to the wash cycles, especially
where children are at home.
DELAY TIMER
button: press to set a delayed
start time for the selected programme; the delay
time will be identified by the display above (see
“Running a wash cycle”).
ECO indicator light: the
icon lights up when the
OPTION buttons and indicator lights: may be used
to select any of the available options. The indicator
light corresponding to the selected option will
remain lit (see “Running a wash cycle”).
electricity saving reaches at least 10% (this can be
achieved by adjusting the wash cycle settings).
7
Running a wash cycle
Note: the first time you use the washing machine,
add detergent and run an empty 90°C cotton wash
cycle without the pre-wash phase.
Modify the cycle caracteristics.
Press the OPTION buttons to personalise the
wash cycle according to your own requirements.
GB
• Press the button to activate the option; the
corresponding indicator light will illuminate.
• Press the button again to deactivate the
option; the indicator light will switch off.
1. SWITCH ON THE MACHINE. Press the
button. All the indicator lights will illuminate for 1
second, after which the light corresponding to
the button will remain lit constantly, while the
START/PAUSE indicator light will flash slowly.
! If the selected option is not compatible with the
set programme, the indicator light will flash and
the option will not be activated.
2. LOAD THE LAUNDRY. Open the porthole door.
Load the laundry, making sure that the maximum
load quantity indicated in the table of
! If the selected option is not compatible with
another previously selected option, the indicator
light corresponding to the first option will flash
and only the second option will be activated (the
corresponding indicator light will remain lit in a
fixed manner).
programmes (below) is not exceeded.
3. MEASURE OUT THE DETERGENT. Pull out the
drawer and pour the detergent into the relevant
compartments as described in “Description of
the machine”.
4. CLOSE THE PORTHOLE DOOR.
7. START THE PROGRAMME. Press the START/
PAUSE button. The corresponding indicator light
remains lit in a fixed manner and the porthole
door locks (the DOOR LOCKED indicator light
illuminates). The icons corresponding to the
different wash phases will light up during the
cycle, indicating the progress. To change a
programme while a cycle is in progress, pause
the washing machine by pressing the START/
PAUSE button; then select the desired cycle and
press the START/PAUSE button again.
5. CHOOSE THE PROGRAMME. Turn the
PROGRAMME knob left or right to select the
required programme, to which a set temperature
and spin speed are linked (these values may all be
modified).
6. PERSONALISE THE WASH CYCLE. Use the
relevant buttons on the control panel:
Modify the temperature and/or the
spin speed. The machine automatically selects
the temperature and the maximum spin speed for
the programme set and these values may not be
To open the door while a cycle is in progress
press the START/PAUSE button; if the DOOR
LOCKED
indicator light switches off it is
increased. By pressing the
rature can be progressively reduced or even set
to cold wash ( ). By pressing the button, the
spin speed can be progressively reduced or even
eliminated altogether ( ). If the buttons are
button, the tempe-
possible to open the door. Press the START/
PAUSE button again to restart the programme
from the point at which it was interrupted.
8. PROGRAMME END. The text END lights up to
indicate that the programme has ended. The
porthole door may be opened immediately. If the
START/PAUSE button flashes, press the button
to end the cycle. open the door, unload the
laundry and switch off the machine.
pressed again the maximum values are restored.
! Exception: if the “WHITES” programme is
selected, the temperature can be increased up
to a value of 90°C.
Setting a delayed start.
! If you wish to cancel a cycle that has already
button. The cycle will
To set a delayed start for the selected
programme, press the button repeatedly until
the desired delay time is displayed (this may be
between 1 hour and 24 hours).
To disable the function press the button until the
text is displayed.
N.B.: Once the button START/PAUSE has been
begun, press and hold the
be stopped and the machine will switch off.
BAG FOR QUILTS, CURTAINS AND DELICATE
G A R M E N T S
Hotpoint has made it easier for you to wash even
the most valuable and delicate garments in
complete confidence thanks to the special bag
which protects the laundry (this is supplied with the
machine).
pressed, the delay time may only be decreased.
We recommend that the bag is used every time you
wash quilts and padded items with an outer layer
made using synthetic material.
8
Programmes and options
Table of Programmes
GB
Maximum load
(kg))
Max.
spin
speed
(r.p.m.)
Detergent
Max.
temp.
(°C)
Icon Programme description
Cycle duration
Using
Normal Mini
Load
Fabric
softener
Washing
EVERYDAY programmes
WHITES: for white cottons heavily soiled.
90°
1400
1400
l
l
9
4
WHITES: for white cottons of normal soiling.
60° (1)
9
9
9
4
4
4
4
2
l
l
l
l
l
l
l
l
WHITES: for white and coloured cottons of normal soiling.
40° (2) 1400
COLOUREDS: for coloured and delicate cottons lightly soiled. 40° (3) 1400
SYNTHETICS 40°C: colour resistant synthetics lightly soiled.
40°
800
FAST WASH: for mixed garments refreshes lightly soiled
garments quickly (not recommended for wool, silk or clothes
that should be washed by hand).
30°
800
3.5
1.5
l
l
HEAVY DUTY programmes
WHITES & PREWASH: for white cottons with stubborn
stains. (Add detergent to the relevant compartment).
90°
60°
1400
800
9
4
4
2
l
l
l
l
SYNTHETICS 60°C: for colour resistant synthetics heavily soiled.
Special programmes
SHIRTS: washes carefully lightly soiled shirts.
SILK: washes silk garments, curtains and lingerie
WOOL: washes wool, cashmere, etc.
DUVETS: washes garments filled with goose down.
BED & BATH: washes bathroom laundry and bedlinen.
Rinse and Spin programmes
Cotton Rinse
40°
30°
40°
30°
60°
600
no spin
600
2
2
2
3
9
1
1
l
l
l
l
l
l
l
l
l
l
1
1200
1400
1, 5
4
-
-
-
-
-
1400
800
-
-
-
-
-
9
4
9
4
9
4
2
4
2
4
l
l
-
Delicate Rinse
Fast Spin
1400
800
Slow Spin
-
Pumpout
no spin
-
NoteforTest Institutes:
(1)ProgrammeinaccordancewithEN60456testprogramme.
The information contained in the table is purely indicative.
(2) Cotton 40° Long Programme: select "Whites" programme on the dial and reduce temperature to 40°.
(3)Cotton40°ShortProgramme:select"Coloureds"programmeonthedial.
Wash options
Extra Rinse
This programme increases the efficiency of the rinse
phase and ensures that a greater amount of detergent is
removed. It is particularly recommended for skin types
that are sensitive to detergents. We recommend this
programme is used when the washing machine is full or
when a large amount of detergent has been used.
Time Saver
Reduces the duration of the wash cycle, while making it
possible to save water and electricity.
! It is not compatible with the "Mini Load" option and
may not be enabled for the Fast Wash, Silk, Wool and
Rinse & Spin programmes.
! This option is not compatible with the “Fast Wash”,
“Fast Spin”, “Slow Spin” and “Pumpout” programmes.
Reduced Creases
If this option is selected, the wash and spin phases will be
adjusted accordingly so that fabric creasing is reduced. At
the end of the cycle the drum of the washing machine will
spin slowly; the “Reduced Creases” and START/PAUSE
indicator lights will flash. To end the cycle, press the
START/PAUSE button or the “Reduced Creases” button.
When using the Silk programme, the machine will end the
cycle while the laundry is soaking and the “Reduced
Creases” indicator light will flash. To drain the water so that
the laundry can be removed, press the START/PAUSE
button or the “Reduced Creases” button.
Mini Load
This function should be used when the amount of laundry
is half, or less than half, of the maximum recommended
load (see Table of Programmes).
! This option is not compatible with "Time Saver" option
and may not be enabled for the “Fast Spin”, “Slow Spin”
and “Pumpout”programmes.
! This option is not compatible with the “Wool”, “Fast Spin”,
“Slow Spin” and “Pumpout” programmes.
9
Detergents and laundry
Detergent
Duvets: to wash double or single duvets (the weight
of which should not exceed 3 kg), cushions or clothes
padded with goose down such as puffa jackets, use
the special "Duvets" programme. We recommend
that duvets are placed in the drum with their edges
folded inwards (see figure) and that no more than ¾
of the total volume of the drum is used.
GB
The type and quantity of detergent used depends on
the type of fabric (cotton, wool, silk...), its colour, the
temperature of the wash, the level of soiling and the
hardness of the water in the area.
Measuring out the detergent carefully will avoid
accidental spills and help to protect the environment:
although they may be biodegradable, detergents
contain elements that alter the balance of nature.
To achieve the best results, we recommend that a
liquid detergent is used in conjunction with the
detergent dispenser drawer.
! Do not use detergents when washing garments by
hand, because they create too much foam.
The detergent must be measured out into the relevant
compartment, or into the detergent dosing ball which will be
placed directly into the drum of the machine. In this case the
Cotton cycle with pre-wash phase may not be selected.
Preparing the laundry
! Unfold all items of laundry before placing them in
the machine.
Quilts: to wash quilts with a synthetic outer layer, use
the bag provided and set the programme to "Duvets".
Bathroom laundry and bedlinen: this washing
machine can be used to wash any domestic laundry
in a single cycle called “Bed & Bath” that optimises
the use of fabric softener while saving both time
and electricity. We recommend that you use a
powder detergent.
• Divide the laundry according to type of material (the
symbol on the garment label) and colour, making sure
that whites are separated from coloured garments.
• Empty all pockets and check for loose buttons.
• Do not exceed the values indicated in the “Table
of Programmes”, which refer to the weight of the
laundry items when they are dry.
Stubborn stains: stubborn stains should be
treated with solid soap before the garment is washed
(use the Cotton programme with pre-wash phase).
How much does your laundry weigh?
1 sheet
400 - 500 g
150 - 200 g
400 - 500 g
900 - 1200 g
150 - 250 g
400 - 500 g
150 - 200 g
1 pillowcase
1 tablecloth
1 bathrobe
1 towel
Load-balancing system
Before every spin cycle, to avoid excessive vibrations
and to distribute the load in a uniform manner, the
drum rotates continuously at a speed which is slightly
faster than the normal washing speed. If, after several
attempts, the load is still not evenly distributed, the
machine spins at a lower speed than the set frequency.
If the load is excessively unbalanced, the washing
machine continues at distribution speed only instead
of the full spin speed.
1 pair of jeans
1 shirt
Washing advice
Shirts: use a suitable programme to wash shirts made
from different fabrics and in different colours. This will
guarantee that these garments are looked after properly.
Silk: use the relevant programme designed for all
silk garments. We recommend the use of a special
detergent for delicate garments.
In order to achieve better load distribution and
balance, we recommend that large and small garments
are mixed when placing the laundry in the machine.
Curtains: these should be folded and placed inside
the bag provided. Use the "Silk" programme.
Wool: Hotpoint is the only washing machine to have
obtained the prestigious Woolmark Platinum Care
mark of recognition (M.0508) from The Woolmark
Company, which certifies the machine washing of all
woollen garments, even those whose label states
“hand wash only”
(max. 2 kg). The “Wool”
programme therefore offers you complete peace of
mind when washing all woollen garments, with great
performance guaranteed every time.
1 0
Precautions and tips
! This machine was designed and manufactured in
compliance with cuurent international safety
standards. The following advice is provided for
safety reasons and should be read carefully.
Opening the door manually
GB
If it is not possible to open the porthole door due to
a powercut and you wish to hang out the laundry,
proceed as follows:
General safety
1. Remove the plug from
the electricity socket;
2. Make sure that the
water level inside the
• This appliance was designed for domestic use
inside the home and is not intended for
commercial or industrial use.
• The washing machine must be used by adults only,
in accordance with the instructions provided in
this booklet.
machine is lower than
the door opening; if this
is not the case remove
excess water using the
water outlet hose,
• Do not touch the machine when barefoot or with
wet or damp hands or feet.
• When unplugging the appliance, always pull the
plug from the mains socket; do not pull on the
cable.
collecting it in a bucket
as shown in the figure;
• Do not touch the drained water as it may reach
extremely high temperatures.
3. Remove the covering
panel on the front of the
washing machine using a
screwdriver (see figure);
• Never force the porthole door: doing so may
damage the safety lock mechanism designed to
prevent the door being opened accidentally.
• If the appliance breaks down, under no
circumatances must you attempt to carry out
the repairs yourself.
• Keep children well away from the machine while it
is in operation.
• If the machine must be moved, work in a group of two
or three people and handle it very carefully. Never
attempt to move the appliance without the help of
another person, because it is extremely heavy.
• Make sure that the drum is empty before loading
laundry into the appliance.
4. Using the tab shown in
the figure, pull outwards
until the plastic brace
comes away; pull it
downwards until you
hear a “click”, which
indicates that the door
is unlocked;
Disposal
• When disposing of the packaging material: observe
local legislation so that the packaging may be reused.
• The European Directive 2002/96/EC relating to
Waste Electrical and Electronic Equipment
states that household appliances should not be
disposed of using the normal solid urban waste
cycle. Exhausted appliances should be collected
separately in order to optimise the cost of re-
using and recycling the materials inside the
machine, while preventing potential damage to
the atmosphere and to public health. The
crossed-out dustbin is marked on all products to
remind the owner of their obligations regarding
separated waste collection.
5. Open the door; if this
is still not possible,
repeat the process;
For more information relating to the correct
disposal of household appliances, owners should
contact their local authorities or appliance
dealer.
6. Replace the kick strip, making sure that the
hooks are positioned in the right slots before
pushing the panel towards the machine.
1 1
Care and maintenance
To access the pre-chamber:
Turning off the water and electricity
supplies
GB
1. Remove the kick strip
on the front of the
machine using a
• Turn off the water tap after every wash. This
limits wear and tear on the machine’s water
supply and prevents leaks.
screwdriver (see figure);
• Disconnect the appliance from the electricity
supply before cleaning it and before performing
any maintenance work on it.
Cleaning the machine
2. Position a container
collecting the drained
water (approximately 1.5 l)
correctly (see figure);
3. Unscrew the cover,
turning it in an
The exterior of the appliance and all rubber parts
may be cleaned using a cloth soaked in warm soapy
water. Do not use solvents or abrasive products.
anticlockwise direction
(see figure);
Cleaning the detergent dispenser
drawer
To remove the drawer,
press the lever (1) and
pull it outwards (2) (see
figure).
4. Clean the inside thoroughly;
5. Screw the cover back on;
Wash the drawer under
running water; this
should be done regularly.
6. Replace the kick strip, making sure that the
hooks are positioned in the right slots before
pushing the panel towards the machine.
Checking the water inlet hose
Drum maintenance
Check the water inlet hose at least once a year. If
there are any cracks, replace it immediately: the
high water pressure used by the wash cycles could
cause a cracked hose to split open.
• Always leave the porthole door ajar to prevent
unpleasant odours from forming.
Cleaning the pump
The washing machine is fitted with a self-cleaning
pump which does not require regular maintenance.
However, it may be that small objects (coins,
buttons, etc.) fall into the pre-chamber that
protects the pump (the pump is located in the lower
part of this pre-chamber).
! Make sure that the wash cycle has finished and
remove the plug from the socket.
1 2
Troubleshooting
From time to time your machine may not operate as it should. Before calling for Assistance (see “Assistance”),
make sure that the problem cannot be resolved easily using the following list.
GB
Malfunction:
Possible causes / Solutions:
The washing machine
will not switch on.
• The plug has not been inserted into the electrical socket, or it has not
been inserted far enough to make contact.
• There is no power in the house.
The wash cycle
does not begin.
• The porthole door has not been shut properly.
• The START/PAUSE button has not been pressed.
• The water tap has not been turned on.
The washing machines fails to • The water inlet hose is not connected to the tap.
fill with water.
• The hose is kinked.
• The water tap has not been turned on.
• There is no water in the house.
• The water pressure is insufficient.
• The START/PAUSE button has not been pressed.
The machine continuously fills
and drains water.
• The end of the outlet hose has not been fitted at a height between 65
and 100 cm from the floor (see “Installation”).
• The free end of the hose is underwater (see “Installation”).
• If If the dwelling is on one of the upper floors of a building, there may
be problems relating to water drainage, causing the washing machine
to load and drain water continuously. Special anti-draining valves are
available in shops and help to avoid this inconvenience.
• The water drainage systemis not fitted with a breather pipe.
The machine does not drain
or spin.
• The programme does not include a draining phase: some programmes
require manual draining (see “Programmes and options”).
• The “Reduced Creases” option is enabled: to complete the programme,
press the START/PAUSE button (see “Programmes and options”).
• The outlet hose is bent (see “Installation”).
• The drainage duct is clogged.
The washing machine vibrates
too much during the spin cycle.
• The drum was not unlocked properly when the appliance was installed
(see “Installation”).
• The washing machine is not level (see “Installation”).
• The washing machine is trapped between cabinets and a wall (see “Installation”).
• The load is not balanced properly (see “Description of the machine”).
The washing machine leaks.
• The water inlet hose is not screwed on to the tap correctly (see “Installation”).
• The detergent dispenser drawer is blocked (for instructions on how to
clean it, see “Care and maintenance”).
• The outlet hose has not been secured properly (see “Installation”).
The icons corresponding to
the “Phase in progress” flash
rapidly at the same time as
the ON/OFF indicator light.
• Switch off the machine and unplug the appliance; wait for
approximately 1 minute then switch it on again.
If the problem persists, contact Assistance.
There is too much foam.
• The detergent is not designed for machine washing (the packaging
should state that the product is “for washing by machine”, “for
washing by hand or machine” or similar).
• Too much detergent was used.
The washing machine door
remains locked.
• Follow the manual unlocking procedure (see “Precautions and tips”).
! If the problem persists after the above checks have been carried out,
shut off the water tap, switch off the machine and contact Assistance.
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Assistance
Guarantee
12 Months Parts and Labour Guarantee
GB
Your appliance has the benefit of our manufacturer’s guarantee, which covers the cost of
breakdown repairs for twelve months from the date of purchase.
This gives you the reassurance that if, within that time, your appliance is proven to be defective
because of either workmanship or materials, we will, at our discretion, either repair or replace the
appliance at no cost to you.
This guarantee is subject to the following conditions:
-
The appliance has been installed and operated correctly and in accordance with our
operating and maintenance instructions.
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-
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The appliance is used only on the electricity or gas supply printed on the rating plate.
The appliance has been used for normal domestic purposes only.
The appliance has not been altered, serviced, maintained, dismantled, or otherwise
interfered with by any person not authorised by us.
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-
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Any repair work must be undertaken by us or our appointed agent.
Any parts removed during repair work or any appliance that is replaced become our property.
The appliance is used in the United Kingdom or Republic of Ireland.
The guarantee does not cover:
-
Damage resulting from transportation, improper use, neglect or interference or as a result
of improper installation.
-
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Replacement of any consumable item or accessory . These include but are not limited to: plugs,
cables, batteries, light bulbs, fluorescent tubes and starters, covers and filters.
Replacement of any removable parts made of glass or plastic.
THIS GUARANTEE WILL NOT APPLY IF THE APPLIANCE HAS BEEN USED IN COMMERCIAL
OR NON-DOMESTIC PREMISES.
5 Year Parts Guarantee
Hotpoint also offers you a free 5 year parts guarantee. This additional guarantee is conditional on
you registering your appliance with us and the parts being fitted by one of our authorised engineers.
There will be a charge for our engineer's time. To activate the extra parts warranty on your
appliance, simply call our registration line on 0870 6092094 (ROI 01 230 0800).
Extended Guarantees
We offer a selection of repair protection plans that enable you to fully cover yourself against the expense
of repair bills for the life of your policy. To find the ideal plan for you please call our advice line on
08709 088 088 (ROI 01 230 0233).
Free Helpdesk Service
We have a dedicated team who can provide free advice and assistance with your appliance if you
experience any technical difficulties within the first 90 days of ownership. Simply call our Hotpoint
Service Hotline on 08709 066 066 (ROI 0818 313 413) for telephone assistance, or, where
necessary, to arrange for an engineer to call. If we cannot resolve the technical problem we will
replace your machine or, if you prefer, give you your money back.
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After Sales Service
No one is better placed to care for your Hotpoint appliance during the course of its
working life than us - the manufacturer.
GB
Essential Contact Information
Hotpoint Service
We are the largest service team in Europe offering you access to 400 skilled telephone advisors and
1100 fully qualified engineers on call to ensure you receive fast, reliable, local service.
UK: 08709 066 066
Republic of Ireland: 0818 313 413
Please note: Our advisors will require the following information:
Model number:
Serial number:
Parts and Accessories
We supply a full range of genuine replacement parts as well as accessory products that protect and
hygienically clean your appliance to keep it looking good and functioning efficiently throughout its life.
UK: 08709 077 077
Republic of Ireland: 0818 313 413
Appliance Registration
We want to give you additional benefits of Hotpoint ownership. To activate your free 5 year parts
guarantee you must register your appliance with us.
UK: 0870 6092094
Republic of Ireland: 01 230 0800
Indesit Company UK Ltd. Morley Way, Peterborough, PE2 9JB
Indesit Company Unit 49 Airways Industrial Estate,Dublin 17
Recycling & Disposal Information
As part of Hotpoint's continued commitment to helping the environment, Hotpoint reserves the right
to use quality, recycled components to keep down customer costs and minimise material wastage.
Please dispose of packaging and old appliances carefully. To minimise the risk of injury to children,
remove the door, plug and cut the mains cable off flush with the appliance. Dispose of these parts
separately to ensure that the appliance can no longer be plugged into a mains socket, and the door
cannot be locked shut.
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195068511.01
02/2008
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Xerox Business Services
GB
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